BC College of Nurses and Midwives

Position: Full Time, 2-year term
Location: Vancouver B.C. (Hybrid work, combination of in office and at home)
Compensation: $80,000 – $90,000 with a generous vacation and benefits package.


The Nursing Community Assessment Service (NCAS) is part of the BC College of Nurses and Midwives. We’re working with nursing regulators and governments across the country to address the acute nursing shortage. As of January 2023, NCAS will be the first stop for internationally educated nurses seeking registration in several provinces in Canada, including British Columbia. Our assessment helps regulators identify the strengths and gaps in an applicant’s education, nursing skills and knowledge, and whether or not applicants meet the educational, language proficiency and competency standards necessary for safe practice in Canada.


At BCCNM and within NCAS, we value and celebrate diversity. We are committed to fostering an open, welcoming, and inclusive work environment where we value and respect all perspectives. We aspire to employ staff who are representative of the diverse B.C. communities we serve. BCCNM is also committed to making our health system more culturally safe for Indigenous Peoples of First Nations, Inuit, or Métis ancestry. We welcome and encourage their applications.

Each of us strives to meet our commitment to the following values to maintain a workplace that is welcoming, respectful, and supports the well-being of every BCCNM employee:

  • Trust is essential
  • Better together
  • Speak the truth
  • Protect the public
  • Stay curious


Our office is located at 200 Granville Street in downtown Vancouver. To support a healthy work-life balance, we operate using a hybrid model. Employees enjoy a collaborative environment that offers flexibility to work both on-site and remotely each week.

As a valued member of our team, you can expect to be treated respectfully and professionally. While the workload is often busy, we are committed to supporting our staff to achieve work life balance. We value our staff and will give you opportunities to thrive.

Aside from the opportunity to be part of a passionate team contributing to our important mandate of protecting the public, BCCNM offers an attractive compensation and benefits package for regular employees that includes generous annual vacation, 100% company-paid group health and dental benefits, participation in the Municipal Pension Plan, along with many other programs designed to promote employee health and well-being.


The Manager of Credential Services (CS) will create and operationalize NCAS’ new credential services unit, which is the first point of entry for internationally educated nurses (IEN) seeking nursing registration in several Canadian provinces. The unit has three main tasks:

  • Assessing an applicant’s Credential Review Report and accompanying documentation
  • Determining whether the applicant has met the required language proficiency standard
  • Determining the next appropriate step for an applicant on their registration journey

In service of these tasks, the manager: hires, coaches and evaluates staff to ensure a high quality of service support to applicants; establishes procedures and policies; and ensures the unit fully meets its mandate.


With support from the NCAS team, the Manager of CS will operationalize the new unit, launching all services in January 2023.

  • Provides operational leadership and management to the IEN support staff including recruitment, onboarding, offboarding, performance reviews, oversight, direction and support
  • Manages the day-to-day operations of the IEN support unit through forecasting, team management and workload prioritization, ensuring uninterrupted service coverage and cross-training to prevent service gaps or backlogs
  • Ensures clear policies and procedures are in place and are compliant with high standards for assessment service
  • Provides expertise and oversight to more complex and exceptional IEN application cases
  • Creates a culture of applicant support and responsiveness while maintaining unwavering commitment to credentialling standards and best practices
  • Ensures services are fair and unbiased, and reflect BCCNM’s commitment to cultural humility, anti-racism, and anti-oppression.
  • Together with NCAS leadership, develops, implements, and monitors operational plans for the unit
  • Collaborates with Business System Analyst to review design, language, and workflow processes and streamline data for registration platforms.
  • In collaboration with Communications, ensures messaging to applicants and stakeholders related to credentialling requirements is clear and up to date. Provides oversight and guidance on the creation of communications tools and content.
  • Plans, develop and continually monitors the annual budget for the unit and recommends corrective actions to the Executive Director, NCAS, as needed
  • Implements opportunities to use data for evaluation, measurement, statistical analysis, and insights into program effectiveness. Collaborates with Measurement and Evaluation, and other departments, as needed, to develop program monitoring and evaluation metrics. Oversees and provides quality control to the collection of agreed-upon data.  Develops and delivers descriptive and analytical reports to NCAS and BCCNM leadership
  • Represents the interests and requirements of NCAS’s IEN Credentialing Unit through collaboration with colleagues within the industry/sector to proactively plan for changes that impact the process and execution of credentialling processes and procedures of applicants
  • Ensures continuous quality improvement and exceptional quality assurance for all aspects of the application, review, and reporting process.
  • Develops, monitors and reports against agreed-upon targets and metrics (KPIs) for program deliverables to ensure timely assessments and communication to applicants
  • Stays current on industry, external regulatory and best practices for credentialling. Considers and accounts for social, global economic trends impacting the nature and number of applicants. Monitor and plan for any new credentialling changes in requirements that may occur.
  • Leads in the development and refinement of policies and procedures that stay abreast with best practices and industry standards
  • Aligns program activities and priorities with NCAS mission, vision and annual priorities, and develop and implement workplans and performance objectives
  • Fosters and maintains an organizational culture that promotes the corporate commitment to mutual respect, teamwork, service excellence and commitment to equity, diversity, and inclusivity.


  • Bachelor’s degree in health policy, business management or equivalent combination of relevant education and work experience related to health regulation, professional associations, admissions, administration, and/or international relations.
  • Experience in credentials assessment in a professional regulatory or education environment is preferred
  • Minimum 5 years experience in effectively managing an operational program and a professional team – preferably in a customer service or a service delivery environment – with progressively increasing responsibilities and leadership competence.
  • Demonstrated ability to supervise coach, and provide clear direction to staff
  • Exceptional cross-cultural communication skills, and experience working in cross-cultural service environments
  • Project management experience, including the ability to coordinate multiple resources from across teams and to meet project deadlines
  • Demonstrated experience with defining and implementing policies and procedures and ensuring compliance with the same
  • Demonstrated experience in prioritizing and successfully managing multiple tasks concurrently understanding impact associated with decisions; ability to remain objective and calm under pressure
  • Strong problem-solving skills and the ability to make difficult decisions under pressure and from time to time with limited information
  • Demonstrated ability to plan, implement and evaluate operational and strategic plans to support departmental objectives
  • Proven track record in developing and maintaining positive stakeholder relationships
  • Excellent written and oral communication skills, including ability to prepare written briefs, reports and presentations
  • Experience with data analytics – defining and writing data queries, developing metrics and KPIs, and in preparing reports
  • Bilingualism (French/English) is an asset
  • An openness to learning, to taking on new challenges, and to supporting the growth of NCAS
  • Knowledge of and commitment to anti-oppression and reconciliation practices as they apply to personal and work environments


We offer accommodation for applicants with disabilities to take part in the selection process. If we contact you about an interview or testing, please let us know if you require accommodation. We keep all information in relation to accommodation confidential.

Please visit and apply directly on our website: https://www.bccnm.ca/BCCNM/Careers/Pages/Careers_at_BCCNM.aspx

NOTE: References, education and professional credential verifications, and a criminal record check will be required for all final candidates.

While we appreciate all responses, only shortlisted applicants will be contacted.

Learn more at www.ncasbc.ca and www.bccnm.ca.

Thank you for your interest in NCAS and the BC College of Nurses and Midwives.

To apply for this job please visit www.bccnm.ca.