College of Pharmacists of BC

Who We Are?

Founded in 1891, the College of Pharmacists of British Columbia is located on the traditional, ancestral and unceded lands of the x?m?θk??y??m (Musqueam), S?wx?wú7mesh (Squamish), and s?lilw?ta? (Tsleil-Waututh). The College is a BC health regulatory body and is a vital link in the chain of trust between patients, pharmacists and pharmacy technicians. Its job is to protect public health by licensing and regulating pharmacists and pharmacy technicians and the pharmacies where they practice. The College is responsible for making sure every pharmacist and pharmacy technician in BC is fully qualified and able to provide the public with safe and ethical pharmacy care.

Achieving Excellence Canada’s Gold Certification further establishes the College as a modern, relevant and progressive organization, which is able to continue to fulfill its duty to protect the public within an ever-changing provincial health landscape. The College believes in integrity, transparency, and excellence. As part of our team, you can expect to be treated professionally and with respect. We strive to work hard as a team to succeed, while supporting our staff in achieving a healthy work-life balance. The College believes in integrity, transparency, and excellence. As part of our team, you can expect to be treated professionally and with respect. We strive to work hard as a team to succeed, while supporting our staff in achieving a healthy work-life balance.

Our Diversity, Equity and Inclusion Commitment

The College is committed to making our health system more culturally safe and free from racism for Indigenous Peoples of First Nations, Inuit, or Métis ancestry. As recognized in our newly updated Strategic Plan and the AnchorIn Plain Sight report, and acknowledged as a gap in our staff complement at the College, we are very interested in recruiting Indigenous Peoples to be a part of our team and encourage their applications. We are committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. The College seeks to attract, retain, and develop a qualified, capable, and diverse workforce that represents our communities. We are committed to employment equity by ensuring all human resource practices comply with the provisions of the Human Rights Code, address unintentional bias and are impartial, fair and honest. We believe that every individual receives fair treatment and is provided with the appropriate resources and opportunities. The College also fosters a welcoming, inclusive, and respectful environment where ongoing diversity, equity and inclusion learning, and training are offered; cultural and social awareness are provided; and religious observances are acknowledged.

About the Role

Based in Vancouver, the College is seeking to hire an individual with strong investigative and interview skills to take on the role of Investigator. Reporting to the Deputy Registrar, the successful candidate will have strong written and verbal communication skills, as well as strong evaluative, critical thinking, problem solving, and analytical skills to manage complaint queries; plan and conduct investigations; and analyze investigative findings relating to the practice, conduct or actions of pharmacy registrants in an unbiased manner. The Investigator will also draft and present written reports, negotiate agreements and communicate outcomes to relevant parties. This job requires some travel within the province and may include overnight stays as determined by business needs.

Qualifications, Skills and Knowledge

  • Post-secondary degree, diploma or professional certificate in pharmacy, health care, criminology, law, public administration, investigations or in a related field
  • Over 5 years of work experience in licensing, legal, or regulatory investigations, preferably in a healthcare setting (or equivalent combination of education and experience)
  • Over 5 years of pharmacy practice experience is a strong asset
  • Valid British Columbia driver’s license with a clean driving record and a reliable vehicle with $2 million in third party liability insurance
  • Extensive skills in investigations and using advanced investigative techniques
  • Extensive knowledge of interpreting and applying legislation
  • Strong report writing, research, evaluative, analytical and interviewing skills
  • Strong problem solving and conflict resolution skills
  • Intermediate computer skills
  • Proficient in Microsoft Office (Intermediate level in Outlook, Word, Excel, PowerPoint)
  • Ability to discern fact from fiction and maintain objectivity
  • Ability to manage own emotions and have a high level of situational awareness
  • Ability to build and maintain effective working relationships with all stakeholders
  • Ability to exercise good judgement in protecting confidential information
  • Ability to use a common sense approach and demonstrate sound judgement
  • Ability to maintain tact when dealing with diverse groups of people with different personalities
  • Ability to organize work duties and set priorities
  • Ability to deliver results under pressure
  • Strong detail orientation and drive for accuracy
  • Commitment to continual learning and adaptability to new technology
  • Acknowledges and responds to all complaint and investigation related intake inquiries from internal and external parties.
  • Conducts preliminary investigations from intake inquiries by gathering, assessing and analyzing relevant information.
  • Resolves complaint inquiries as appropriate, based on legislation, pharmacy practice and the complaints processes and frameworks.
  • Plans and conducts complaint investigations and pharmacy inspections in accordance with the Health Professions Act and Pharmacy Operations and Drug Scheduling Act, as appropriate.
  • Liaises and corresponds with all involved parties to gather information towards resolution of complaint files.
  • Analyzes evidence, prepares documentation, writes case summaries and detailed reports, and develops recommendations and rationale of disposition of complaint files for presentation to the Inquiry Committee.
  • Presents complaint files, and related evidence to the Inquiry Committee.
  • Collaborates and negotiates with the College’s general counsel and/or external legal counsel on discipline cases and inquiry matters and seeks legal advice when necessary.

Essential Duties Continued

  • Responds to inquiries from the Health Professions Review Board as necessary, conducts appropriate research, analysis and prepares written submissions together with the College’s general counsel or external legal counsel.
  • Identifies trends and patterns requiring further investigation.
  • Collaborates with other law enforcement agencies, regulatory bodies, third party payers, and federal and provincial agencies as required.
  • Collaborates with Complaints & Investigations Operations Manager and Deputy Registrar to review and prioritize complaints received.
  • Works with Complaints and Investigations Operations Manager and team by identifying process improvements to ensure business processes are streamlined and effective for the team.
  • Performs other duties related to department functions as assigned by the Deputy Registrar.

Salary and Benefits

he College provides a total rewards program that includes competitive compensation, extended health care, a defined benefit pension plan and other benefits. We offer opportunities for personal and professional growth; provide flexibility; strive for work-life balance; and provide an excellent and dynamic work environment where innovation, teamwork and creativity are highly valued.

Health and Safety

COVID-19 has accelerated change across our workplace, and we are doing our part to safeguard the health and safety of all employees and candidates. As a result, the recruitment process may be conducted virtually using video-interview technology and our recruiters will assist candidates during this process as necessary.

How to Apply

The College offers accommodation for applicants with disabilities to take part in the selection process. Please let us know if an accommodation is required when you are contacted about an interview and/or assessment. All information in relation to accommodation is kept confidential.

Please submit a cover letter and resume to by end of day August 19, 2022.  References, education and professional credential verifications, and a criminal record check may be required for all final candidates.

*Please note that applications will not be kept on file and only shortlisted applicants will be contacted.

To apply for this job email your details to