BC College of Nurses & Midwives

Position: Full Time, 2-year term
Location: Vancouver B.C. (Hybrid work, combination of in office and at home)
Compensation: $60,000 – $70,000 with a generous vacation and benefits package.

WHO WE ARE

The Nursing Community Assessment Service (NCAS) is part of the BC College of Nurses and Midwives. We’re working with nursing regulators and governments across the country to address the acute nursing shortage. As of January 2023, NCAS will be the first stop for internationally educated nurses seeking registration in several provinces in Canada, including British Columbia. Our assessment helps regulators identify the strengths and gaps in an applicant’s education, nursing skills and knowledge, and whether or they meet the educational, language proficiency and competency standards necessary for safe practice in Canada.

WHAT WE BELIEVE

At BCCNM and within NCAS, we value and celebrate diversity. We are committed to fostering an open, welcoming, and inclusive work environment where we value and respect all perspectives. We aspire to employ staff who are representative of the diverse B.C. communities we serve. BCCNM is also committed to making our health system more culturally safe for Indigenous Peoples of First Nations, Inuit, or Métis ancestry. We welcome and encourage their applications.

Each of us strives to meet our commitment to the following values to maintain a workplace that is welcoming, respectful, and supports the well-being of every BCCNM employee:

  • Trust is essential
  • Better together
  • Speak the truth
  • Protect the public
  • Stay curious

WHAT WE OFFER YOU

Our office is located at 200 Granville Street in downtown Vancouver. To support a healthy work-life balance, we operate using a hybrid model. Employees enjoy a collaborative environment that offers flexibility to work both on-site and remotely each week.

As a valued member of our team, you can expect to be treated respectfully and professionally. While the workload is often busy, we are committed to supporting our staff to achieve work life balance. We value our staff and will give you opportunities to thrive.

Aside from the opportunity to be part of a passionate team contributing to our important mandate of protecting the public, BCCNM offers an attractive compensation and benefits package for regular employees that includes generous annual vacation, 100% company-paid group health and dental benefits, participation in the Municipal Pension Plan, along with many other programs designed to promote employee health and well-being.

WHAT YOU’LL BE DOING

The Intake Coordinator is the primary intake officer for all internationally educated nurses seeking nursing registration in parts of Canada. They are responsible for processing all applications and supporting applicants to successfully navigate the registration process. This role will work in a high-volume environment, often communicating over phone and email, providing information, direction, and advice to IEN applicants to support their journey through the registration process. The IC also has primary responsibility for processing routine applications, inputting data and elevating applications that need further investigation/risk.

RESPONSIBILITIES

  • Under the direction of the Manager of Credential Services (CS) and as per NCAS policies and procedures, review applicant credentials, education, language proficiency and other requirements in order to determine applicants’ eligibility
  • Effectively communicate the IEN registration pathway application process to applicants seeking enrollment
  • Through emails and phone calls, communicate cross-culturally and actively support IEN navigation
  • Resolve issues with applicant registration files by determining missing application components and/or providing feedback and advice related to registration requirements and processes
  • Process all applications by accurately entering or transferring appropriate information into NCAS’ database
  • Make eligibility decisions by ensuring fair and consistent application of criteria
  • In consultation with the Manager of CS, develop, document, and streamline work processes related to pre-application and referral flows
  • Complete data entry, invoices, and manage all appeals and payments
  • Resolve and/or escalate as necessary all complex incidents to the Manager of CS
  • Create staff and applicant information materials, including website updates, forms, etc.
  • Support the establishment of the credential unit and lead continuous improvement efforts
  • Collaborate with system users to test and improve on any technology platforms, apps, databases, and systems required to input IEN’s.
  • Ensure IEN application packages are complete, correct, and have appropriate credentials attached to be shared with partnering organizations
  • Monitor progress of applications, tracks missing or incomplete data and informs applicants of their status
  • Ensures that privacy and confidentiality standards are met
  • Support the Manager of CS in tracking and compiling data
  • Contribute to the day-to-day activities of NCAS, supporting all projects and programs contributing to organizational planning processes, and furthering NCAS’ spirit of innovation
  • Foster and maintain an organizational culture that promotes mutual respect, teamwork, and service excellence

ESSENTIAL SKILLS AND QUALIFICATIONS

  • Associate’s or bachelor’s degree in any discipline, or an equivalent combination of experience and training in credentialling, education, or health administration
  • Exceptional customer service skills, and a demonstrated ability to convey instructions and policies in a patient and empathetic manner to a diverse audience
  • Demonstrated strengths in written and oral communication
  • Minimum two years work experience in an administrative and customer service role
  • Demonstrated ability to work across cultures, and in environments that demand cultural sensitivity
  • Advanced knowledge in using MS office tools, specifically excel spreadsheets and working on a variety of technology platforms and programs including project management programs.
  • Demonstrated strengths in verifying data and data entry, and in roles that demand attention to detail
  • Demonstrated experience resolving problems and addressing issues in real-time situations.
  • Experience working in high-paced environment, and to strict deadlines
  • An openness to learning, to taking on new challenges, and to supporting the growth of NCAS
  • Knowledge of and commitment to anti-oppression and reconciliation practices as they apply to personal and work environments

Additional Assets

  • Bilingualism (French/English) preferred
  • Familiarity with a variety of health care settings
  • Familiarity with health care regulation

HOW TO APPLY

We offer accommodation for applicants with disabilities to take part in the selection process. If we contact you about an interview or testing, please let us know if you require accommodation. We keep all information in relation to accommodation confidential.

Please visit and apply directly on our website: https://www.bccnm.ca/BCCNM/Careers/Pages/Careers_at_BCCNM.aspx

NOTE: References, education and professional credential verifications, and a criminal record check will be required for all final candidates.

While we appreciate all responses, only shortlisted applicants will be contacted.

Learn more at www.ncasbc.ca and www.bccnm.ca.

Thank you for your interest in NCAS and the BC College of Nurses and Midwives.

To apply for this job please visit www.bccnm.ca.