BC College of Nurses and Midwives

Status: Regular, Full-Time
Number of Positions: 1
Work Location:  Hybrid (a combination of in-office and remote work)

WHAT YOU WILL BE DOING

Reporting to the Director, Inquiry, Discipline & Monitoring (IDM), and working as a key member of the Intake and Triage Team, the Intake Consultant is responsible for developing, implementing, and overseeing a Complainant Support Program to assist complainants and potential complainants through the complaint process and facilitate, when appropriate and in accordance with the Health Professions Act (HPA)and BCCNM By-laws, an early resolution of the complaints. The Intake Consultant brings a clinical background to the Intake and Triage Team, both in terms of content knowledge and experience working in a risk management, investigative, or management capacity in healthcare and/or in implementing or working in an Alternative Dispute Resolution (ADR) program in a healthcare environment.

The Intake Consultant provides focused support to complainants referred to the Complainant Support Program with the submission and preliminary analysis of new complaints and associated medical records for the purpose of clarifying the complaint and triaging appropriately.  As part of the Complainant Support Program, the Intake Consultant will also support the navigation of the BCCNM complaints process for Indigenous complainants and assist with the review and planning of a culturally safe alternative dispute resolution program.

KEY RESPONSIBILITIES

  • Working in consultation with the Director, IDM, develop, implement and oversee a Complainant Support Program to assist complainants or potential complainants through the complaint process and facilitate, when appropriate and in accordance with the HPA and BCCNM bylaws, an early resolution of the complaints.
  • Provide focused support to complainants referred to the Complainant Support Program with the submission and preliminary analysis of new complaints, particularly those involving sensitive issues, multiple allegations and/or significant clinical content and associated medical records for the purpose of understanding the scope of the complaint and clarifying the allegations and triaging appropriately.
  • Liaise with employers to provide guidance and information about their duty to report, the complaint process, and to assist them in making clear and effective complaints in cases including serious clinical competency issues.
  • Support the navigation of the system for Indigenous complainants and assist with the review and planning of a culturally safe alternative dispute resolution program
  • Liaise with complainants or potential complainants in a supportive and helpful manner to ensure they understand the role of the College and its jurisdiction, the purpose of the complaint process and, if necessary, to manage expectations by explaining potential outcomes in neutral and realistic terms.
  • Follow up and inquire into, as required, concerns relating to unauthorized use of titles and unlawful practice of midwifery and nursing.

 

EDUCATION & SKILLS

  • Degree in nursing, with MA/MSc an asset; or equivalent combination in nursing education and experience.
  • 5 to 7 years of progressively responsible nursing experience, including in a clinical practice setting.
  • Direct experience working in a risk management, investigative, or management capacity in healthcare and/or in ADR in a healthcare environment. Knowledge of trauma-informed investigative practice is crucial.
  • Demonstrated understanding of diversity, inclusion and cultural safety and humility as they apply to investigations, regulatory complaints resolution process and healthcare
  • Specific, direct experience working with Indigenous populations investigating and resolving complaints within the health care system is highly preferred
  • Must have strong risk assessment as well as excellent communication and writing skills
  • Demonstrated ability to work collaboratively with various levels of internal and external stakeholders
  • Excellent interpersonal, conflict management and mediation/resolution skills are essential to the position. The ability to work with individuals to minimize confrontation and to focus on problem solving in order to achieve mutually satisfactory resolution to issues is required
  • Advanced skills and experience using MS Office, MS CRM Dynamics, and MS SharePoint, WebEx, web browsers and search engines.
  • Demonstrated ability to independently manage a complex caseload and make discretionary decisions in accordance with risk mitigation goals, precedent, policy, and legislation
  • Experience in drafting institutional policy and developing programs, policies, and procedures
  • Understanding of administrative law processes, and experience in investigations, and/or mediation and negotiation will be given preference
  • Must hold practicing registration in good standing with BCCNM or be eligible for practicing registration with BCCNM.

HOW TO APPLY

If you are interested in this position, please apply online by 11:59pm on October 2, 2022. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working with the BC College of Nurses & Midwives, please visit our website at Careers at BCCNM.

Please note: BCCNM is committed to providing a safe and healthy environment for all College staff. Any employee hired must be fully vaccinated against COVID-19 or must have a BCCNM approved exemption before beginning work for the College.

About the BC College of Nurses & Midwives

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve, and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

To apply for this job please visit www.bccnm.ca.